Shipping costs will be calculated during checkout, customers will have a choice of shipping rates to choose from. Shipping will be carried out by Canada Post.
We strive our best to dispatch your purchase 2 business days after receipt of payment, in most cases we may be able to provide same day shipping if an order is placed during our business hours. Shipments are made through Canada Post. Preference of tracking, signature, delivery confirmation, etc. can be applied but may have additional costs, please contact us before finalising your order.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
If your product is defective or damaged you can contact us for a replacement. We offer 1 year manufacturer's warranty on all of our products unless specified otherwise.
Due to the nature of the product, we generally do not accept returns of goods that are not defective. If you feel you have bought the wrong product, please contact us and we may be able to give you an exchange. If you feel that a return is warranted please contact us.
In the case that a return is warranted, the buyer will need to pay return shipping and we will process a refund for the goods upon receipt.